We ship to you from our closest location within 5 business days. Shipping costs vary based on the size, weight, and delivery location. You can view the estimated shipping costs at checkout once the delivery address is entered.

For the best printing results, use high-resolution images (at least 300 dpi). Avoid using low-resolution or heavily compressed images as they may result in poor print quality. The image editor has an “image quality” rating for a general idea.

You can place an order by selecting your desired product, uploading your image(s) or exploring our community marketplace, and choosing your masterpiece. Once you’ve customized your product, add it to your cart and proceed to checkout to complete your purchase.

You can request to cancel or modify your order within 24 hours of placement by contacting our support team directly at www.justpix.com/support and creating a ticket. After 24 hours, the order may already be in production or shipped, and modifications or cancellations may not be possible.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s status online through our shipping provider’s website.

JustPix is dedicated to delivering high-quality, personalized products that meet your expectations. Due to the custom nature of our tangible products, items are created based on your specific choices and instructions, making them uniquely yours. As such, we cannot accept returns of customized products simply because they cannot be restocked or resold. If your customized product arrives damaged, defective, or differs significantly from what you ordered, please contact JustPix support within 7 days of receiving your order. We will work with you to arrange for an exchange with a new product that matches your original order specifications. To facilitate this process, we may request photographs of the issue and require that you return the defective or incorrect item to us. JustPix will cover all shipping costs associated with the exchange process for damaged or incorrect items. In instances where an exchange is not possible or if the issue with the product cannot be resolved to your satisfaction, JustPix may offer a refund at our discretion. Refund eligibility for customized products is determined on a case-by-case basis, focusing on product defects, damage during shipping, or discrepancies from the provided specifications. To initiate a refund request, please contact our support team with a detailed description of the issue and any supporting evidence, such as photographs, within 7 days of receipt. For both exchanges and refunds, it is crucial that you contact us as soon as you notice any problems. Our goal is to resolve any issues promptly and ensure that you are satisfied with your JustPix experience.

Yes, we offer discounts for 3 or more items. You can request custom pricing for larger bulk orders at www.justpix.com/support.

We accept JustPix gift cards, as well as various payment methods such as Visa, MasterCard, American Express, via Stripe.

If you receive a defective or incorrect item, please contact us immediately at www.justpix.com/support with your order number and a description (photos too, if possible) of the issue. We will work swiftly to resolve the matter either by replacing the item or processing a refund.

You can enter your promotional code at checkout in the designated “discount code” field, then select “apply”. The discount will be applied to your total if the code is valid and active.